My nightmare with UMW Toyota Malaysia

seizai

Model: AVANZA 1.3 MT Year make: 2006

Mr. Eyson Teh

seizai

January 2, 2007
I went back SS19 service center again. I arrived at 1030. I test drive with after sales executive Mr. Faizal. He insist my car no problem. No repair or inspection provides. I leave there at 1200. Car starting pulling to left hand side after half an hour.

January 16, 2007
I went back to Cheras service center. I arrived there at 1120. I collect car at 1800. No report or explanation given. Same problem occurred on January 17, 2007.

January 24, 2007
I went back Cheras service center again. I arrived there at 1200. I collect car on January 26, 2007 morning. Service advisor Mr. Tee claim that my front right hand side absorber abnormal & causing steering cannot straight. I found car immediately move to left when steering was center when I drive from Tmn Conought 50sen toll to Tmn Seputeh after I left Cheras service center.

February 8, 2007
I went to Cheras service center. I arrived there at 0815. I get back my car on February 11, 2007 at 0830. Service advisor Mr. Tee told me that front lower arm bar & stabilizer been adjusted. Same problem occurred on next day.

February 22, 2007
I had sent one complaint letter to UMW Toyota Motor Customer Relationship Management Division. But till today still no reply.

February 25, 2007
I had sent complaint letter to TMC CR Division Japan.

February 27, 2007
TMC CR Division Japan reply & request me refer back to UMW Toyota Motor.

March 1, 2007
I filed a complaint at tribunal (consumer court) Kuala Lumpur.

March 6, 2007
I went to Cheras service center for 20000KM service & complaint about some problem which included car pulling to road side. I arrived there at 0855. I collect car at 1800. No report or explanation given. Wheel no more shaking during cornering but front absorber feel like no functioning. Front engine side will go down during cornering with speed 60KM/H.

March 20, 2007
I went back Cheras service center. I arrived at 0920. Service advisor Mr. Tee told me my car need to put there for 3 days & another replacement car will be provided.

March 21, 2007
I went to Cheras service center to collect replacement car.

March 29, 2007
I received call from Mr. Tee regarding my car can be collect.

March 30, 2007
I arrived at Cheras service center at 0830. I found that all 4 rims have been changed to sport rim & new tires during test drive. One uncle from Toyota test drive with me. He never introduces himself. I ask that uncle where to go to test drive. He told me just go normal way which I like. I drive from Cheras service center toward MRR2 then to Jln Kuali. I immediately found that car still pulling to left side. I inform that uncle but he never gives any response or explanation at all. I feel very disappointed & angry.
When I reached Jln Loke Yew, suddenly the uncle asked me stops by at in front of food court. He want drive the car so I exchange with him. He drives me from food court to Jln Along Cheras and goes in Jln Loke Yew toward Phoenix Plaza. After bypass Phoenix Plaza U-turn back to Jln Loke Yew after that turn left to MRR2. After passed Sri Petaling junction he drives toward Bkt Jalil then back to Cheras service center.
During him driving I notice that car will automatic pulling to road side but he ignore it. After reached service center, I informed Mr. Tee that my car is still pulling to road side. The uncle come & asked me how & can accept not. I told him of course cannot still same problem. Then he said they already fix everything according TMC specification and if cannot accept he also cannot do anything. He never shows me any statement to support what he told me.
Service advisor Mr. Tee shows me a bill which stated road test & QC inspection & charging RM201.60. I refuse to pay because my car is still same condition before I sent in & also they take out my stabilizer bar and rubber pad without my permission. They insist want me to pay even my car still same problem.
At the end Toyota executive Mr. Mohan suggest that since I was not happy & agreed with current car condition & not reasonable to pay under this situation so next week Monday or Tuesday will ask somebody from UMW Toyota Motor HQ & UMW Toyota Motor Customer Relationship Management Division to test drive together to witness. I had no choice but to leave my car there. They took back previous replacement car & didn抰 provide another for me. I and my girl friend were late to work because of these troubles them making.

April 4, 2007
I had sent one complaint letter to UMW Toyota Motor Customer Relationship Management Division But till today still no reply.

April 4, 2007
I had sent another complaint email to TMC CR Division Japan. But till today still no reply.


[ Last edited by  seizai at 11-4-2008 04:19 PM ]

seizai

April 5, 2007
I waiting from April 2 till April 4, 2007 still no reply from UMW Toyota Motor. I need to use the car so I have no choice but to visit Cheras service center again. When I reached at 0900 Toyota executive Mr. Mohan told me that staff from HQ has been test & confirm car no problem. I fell been cheated & ask for test drive together with Toyota executive Mr. Mohan. He agreed. During test drive both of us notice steering is not center. I had to wait there for half and hour more to fix steering.
After they fix steering they didn抰 test drive with me. I force to pay RM201.60 and force to sign one agreement as requested by Mr. Alan Ng. I leave there at 1200. I straightly away went to Tmn Segah Mobil petrol station. After fill gas. I bring my girl friend to her office at Lot 10. I park at Jln Sahabat & went to Sg.Wang take breakfast at 1245pm. During driving toward Lot 10 I found that my car starts pulling to road side.
After breakfast I straight away went back to Cheras service center. I reached there at 1400. I test drive with Toyota executive Mr. Mohan & another Indian executive. Toyota executive Mr. Mohan confirmed my car is pulling to road side. After test drive, I asked Toyota executive Mr. Mohan what was wrong. He told me 慳da hantu

koko2

Tuuuu..dia Toyota prolemo de armour...
Isshhh......kan ke keta jepang ni tip-top-meletup-letappp

SANKURIANG

isolated case kot?

takumi86

wuolaaaweeiii..
tak sempat aku nak bacaa... lps aku balik umah makan nasik aku baca balik n kasik komenn... hihihihiii

tteja

avanza nih local assemble ker?

mix_chinese

kalau kisah benar- too baddd.. kesian dgn owner yang beli.

kalau kisah sabotaj. mana2 akan ada..

harap bersabarr.

nasib baik tak beli nih..

aritu nyaris2..

nalis

kalau I, dah lama campak keta tu dlm laut pastu wat report kena curik.. claim insurance je..

nalis

oo.. y the way, what Mr Mohan told you might be correct.. "ADA HANTU"

nalis

oo.. by the way, what Mr Mohan told you might be correct.. "ADA HANTU"

nalis

oo.. by the way, what Mr Mohan told you might be correct.. "ADA HANTU"

t@t

panjang nya....wa baca slow~slow....

sixfullbar

dekat 2 tahun punya cerita

kira serius matter juga ni

nalis

how did that happened? (I'm referring to my previous multiple post)

unnamed

huhu kesian ko ye

batu_bergolek

I pitty you, but what to do, maybe it's not that bad.


If i'm not mistaken tribunal don't have the legality and statue like normal court. Big company can ignore the decision if they thing it is more economical.  do correct me if i'm wrong

seizai

aku ingat tu hakim dah under meja dgn toyota.

salimrock

seizai ni mesti dari otomobil kompeni lain, yg cuba utk menjatuh kan toyota...mungkin dia dari nissan atau honda........

mesti lu nak promote grand livita...bila org takde trust pada toyota, dia akan pergi ke pesaing toyota, honda dgn nissan la kot.....

wa rasa ni kes terpencil nie....

tak pun propaganda nak buruk kan nama toyota.....

seizai ni nak sabotaj toyota kot....

kabukiman

and i thought that was bad