All about call center

ecomoda012

Sooo....nanti diorg kire call center ke??? :hmm:

shalalat

sini bukan call centre la eco, sini service desk.

ecomoda012

ooo...tak de la call center??? ok la tu....tak guna headset

shalalat

guna la..da tuh nak angkat tipon camne? confuse eh call centre dgn service desk/helpdesk?


check this out: http://callcentres.com.au/helpd&cc.htm

Probably the biggest difference between the two is that if the call-centre gets a call requiring diagnosis outside the script, this must be sent to a second-line resolver. This too is a Helpdesk practice. But because it happens so often in the true Helpdesk, we engineer our skills to go for a first-time fix, where possible. In the Call-Centre, the limited nature of the knowledge makes the first-time fix the norm.

Although Helpdesks have come to use Call Centre-style telephone technologies for incoming calls (press one for this, two for that or hold for an operator, if you' can't log on then hang up because we're already fixing it, etc.) the Helpdesk does not have anything like the Call Centre's need for the management of outgoing calls. You know the sort of thing - you are just sitting down to supper and the telephone rings. You have been selected out of the phone book by a computer, which has dialled your number and then put you through to a charming salesperson, who is delighted to tell you that you have just won a holiday in a timeshare in Tenerife. But then that requires sales or lead-generation skills; and selling is not usually part of the Helpdesk's mission. The sales imperative of the call centre generates outgoing calls, initiating the customer relationship. But the Helpdesk tends to allow or encourage the customer to open a service negotiation.

The concepts of Helpdesk and Call Centre are not interchangeable. Although they borrow ideas from each other, they serve different purposes and use different practices to achieve their end.

ecomoda012

confuse la....bunyi nye sedap je....service desk analyst....bole la berbangga dgn org kampung

shalalat

make it simple aku rase beza die kalo call centre nih support end user, helpdesk/service desk nih support internal staff. tp aku rase kalo org kampung tanya keja ape, aku nak jwb analyst. nampak cam lagi best

ecomoda012

ic....mcm aku helpdesk coordinator....sedap gak kan.....mujur la tak bersangkut paut dgn headset

shalalat

kalo org kg bang eco tanye keja ape, jwb aa coordinator.. kohkohkoh.. jgn sebut helpdesk tau

ecomoda012

tu la pasal.....ko tau tak ape name post ni dlm BM???

ecomoda012

Originally posted by shalalat at 26-5-2007 03:06 AM
kalo org kg bang eco tanye keja ape, jwb aa coordinator.. kohkohkoh.. jgn sebut helpdesk tau

choppp....ko lagi tau dr aku lah akak lalat...ko thn 82

cikemi83

weh korang.. burung antu aper.... samapi pkul 3 lebey duk berforum lagi..  keja shift ker????

shalalat

cam siot je ko eco skodeng profile aku   tuh la aku beriye suh ko sumbat aku kat mane

shalalat

ye la cikemi, ini la hiburan aku kat opis memalam

cikemi83

online dr opis ker???????   digi dulu mana bley!!!! kec mid nite team... tgk porn pon bley!!!! cet

shalalat

3/4 bulan lepas ade sorang manager kat sini kene benti sbb kantoi porn. tah hape

ecomoda012

Originally posted by cikemi83 at 26-5-2007 09:14 AM
weh korang.. burung antu aper.... samapi pkul 3 lebey duk berforum lagi..  keja shift ker????

aah....dah nasib badan....takder tukar

ecomoda012

Originally posted by cikemi83 at 26-5-2007 08:46 PM
online dr opis ker???????   digi dulu mana bley!!!! kec mid nite team... tgk porn pon bley!!!! cet

bole je....kat umah takde tenet pon...jimat skit duit...skrg dah la sumer brg naik harga

ecomoda012

[quote]Originally posted by shalalat at 29-5-2007 05:55 PM
3/4 bulan lepas ade sorang manager kat sini kene benti sbb kantoi porn. tah hape

shalalat

sbb die asik sgt, pastu kaki kipas, malas buat keje, pastu team 24by7 kantoikan, siap amek gmbr dr blkg die bleh tak prasan. kebetulan plak die nih asal nye same dgn opis lame aku, so bile kene fired dr sini, die balik keje kat tempat lame. kwn aku bitau, die gi gebang kat sane mgmt sini tak bagus la, kat sini tadek future la..ehhh telebih lak aku ngumpat

ecomoda012

aku tgh kembang ni....baru lepas kene puji dgn TL dlm meeting