Software Engineer Service Support Specialist Information Security Analyst System Engineer Must understand SharePoint theory, be able to setup and configure SharePoint, modify configurations, and provide recommendations. Experienced in troubleshooting and solving SharePoint issues in a mission-critical environment. Evaluate, test, document and perform upgrades to new versions of SharePoint server software. Analyze, document and assist in testing business resumption (disaster recovery) scenarios. Provide training to first level support team members and end-users Assist in the determination of monitoring requirements to ensure system availability. Able to develop customized solution based on user’s requirement using SharePoint Designer and other .NET compatible languagesAble to automate business processes using workflows Senior Service Support Specialist
Service Support Specialist
Professional certification required in some areas
# ITIL Practitioner in the relevant areas of IT Service Management
# 3 years Technical or Application support
# 1 year in any System Development & Maintenance or Service Delivery Function
# Possesses and applies a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of moderately complex assignments
# Listens attentively, and summarizes or asks questions, when needed, to clarify information.# Willing to work on rotational shifts and standby for 24/7.
Service Desk - Diploma in IT or any related fields.
- 1-3 years’ working experience in an IT customer service environment
- Basic knowledge of the IT infrastructure which includes network, application, systems and operational support.
- Knowledge of business processes as practices by the user community.
- Strong drive to solve problem with good analytical and problem-solving skills
- Pleasant, pro-active and service oriented
- Ability to work under pressure
- Good communication skills in oral and written English
- Commitment to teamwork and sensitivity to cultural differences are essential
- Ability to speak local dialects or other languages would be an advantage
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