All about call center

Tulip04 · Post time 4-1-2007 09:56 AM

maybe i tak berapa terdedah ngan bidang call center ni... tp nak tau gak camne environmentnya.... ada sape2 leh citer tak...? haritu kawan tulip ada tanya pasal dia nak p interview call ctr kat cimb tp tulip pun tatau... then tetibe rase nak tau lak ...

biasanya kalau interview dorang tanya apa eh? cthnya kalau kita takde experience dlm banking then kita pergi interview
call ctr utk bank? kalau misalnya dia tanya what is in inbound and outbound call... ape yg kita nak jawab?

and the masa keje... biasanya problem antara customer tu same je ke? atau camne? penah ke dpt prob yg takleh nak solve?

tu jek lah dulu... takde idea lak hehe

zishaz · Post time 4-1-2007 12:04 PM

Originally posted by Tulip04 at 4-1-2007 09:56 AM
maybe i tak berapa terdedah ngan bidang call center ni... tp nak tau gak camne environmentnya.... ada sape2 leh citer tak...? haritu kawan tulip ada tanya pasal dia nak p interview call ctr kat cim ...

bg aku yg ada skit ler experience call centre ni..tensen layan org..sbb stp call yg diterima tak sama..ada yg customer ok..ada yg cerewet giler babi..ada yg tak masuk akal pn ada gak..tp its depend on ur management gak ler..biasa nyer kalu dh call centre of course dia nyer jawatan customer services officer (CSO) or customer service exec...tp exec tak terlibat dlm inbound call..dorg biasa handle outbound call itu pun kalu cso tu tak leh dh nak handle...sometime bkn under authority pn tak leh gak..so exec yg akan handle..dh lama terlibat ngn call cantre ni akan rasa tak mencabar langsng..sbb bg aku everyday u buat benda yg sama..3bln sx ada product knowledge mcm sekolah lak kan..pastu performance KPI kena jaga...bosan ler...cuti lak tak tentu arah kalu operation 24hrs..senang cite aku dh bosan ler keje call centre...call cntre ni dia nyer gaji not bad la gak...kalu ko buat OT leh ler cecah rm4K sbln..

babe · Post time 11-1-2007 10:26 AM

sapa tau kalau kalau ada opening utk kerja call center ni..let me noe please... anyone yg kerja kat call center ke...thanks

noddyFARHANA · Post time 11-1-2007 01:24 PM

Originally posted by zishaz at 4-1-2007 12:04 PM

bg aku yg ada skit ler experience call centre ni..tensen layan org..sbb stp call yg diterima tak sama..ada yg customer ok..ada yg cerewet giler babi..ada yg tak masuk akal pn ada gak..tp it ...

macam mashuk jee keja call center neh...
hihihi~~~

ecomoda012 · Post time 11-1-2007 09:02 PM

Originally posted by babe at 11-1-2007 10:26 AM
sapa tau kalau kalau ada opening utk kerja call center ni..let me noe please... anyone yg kerja kat call center ke...thanks

hsbc cyber sentiasa ade kosong

Tulip04 · Post time 13-1-2007 04:26 PM

interbiu kat hsbc cyber tuh cemane eh? sape tau?

lin_okinawa · Post time 13-1-2007 05:14 PM

huhuhuh kn aku dh ckp kt babe tu..hsbc nye call center..mmg sentiase perlukan owang sbb die nye turnover rate tggi...sentiase ade je kekosongan kt situ...

myasha · Post time 15-1-2007 06:56 PM

camner nak apply kat hsbc cyber tu eks?

ecomoda012 · Post time 15-1-2007 08:58 PM

Originally posted by myasha at 15-1-2007 06:56 PM
camner nak apply kat hsbc cyber tu eks?

ni ha aku paste:

Originally posted by ainnymidie at 22-6-2006 03:36 AM
saper nak keje kat HSBCCyberjaya?... gaji menarik, ada transportation FREE(takyah pikir mykkete)....envi bes gler.....pakaian bebas, jeans, tshirt, rambut pjgbotak ape pun buleh.......sape berminat... silelah kontek aku kat YM - [email protected] or MSN - [email protected].

Or juz drop ur resume to my email.

CEPAT SEBELOM TERLAMBAT!!!.

maklumat lanjut sile PM poremer ainnymidie

babe · Post time 7-3-2007 08:40 PM

stremyx n astro... mana gaji lebih tinggi eh...

babe · Post time 7-3-2007 08:41 PM

hsbc nie ada lagi tak?

ecomoda012 · Post time 7-3-2007 09:50 PM

aku rase sentiasa ada...contact org kat bawah ni....aku tak keje situ...aku keje depan hsbc

ni ha aku paste:

Originally posted by ainnymidie at 22-6-2006 03:36 AM
saper nak keje kat HSBCCyberjaya?... gaji menarik, ada transportation FREE(takyah pikir mykkete)....envi bes gler.....pakaian bebas, jeans, tshirt, rambut pjgbotak ape pun buleh.......sape berminat... silelah kontek aku kat YM - [email protected] or MSN - [email protected].

Or juz drop ur resume to my email.

CEPAT SEBELOM TERLAMBAT!!!.

maklumat lanjut sile PM poremer ainnymidie

babe · Post time 8-3-2007 10:40 AM

thanks eco.. :hug:

ps.. depan hsbc tu apa eh... :cak:

ecomoda012 · Post time 8-3-2007 09:42 PM

welkam

eds

babe · Post time 9-3-2007 07:39 AM

dah pm... sedang menanti jawapannye..

babe · Post time 15-3-2007 11:06 AM

babe tensi la...i went to da agency kat kl sentral for astro tu... n da person in charge said he'll call me on monday..tak call pun..and i went to dis agency kat kl for digi job.. waktu jumpa da consultant she said da chances of me gettin is high.. coz my communication skill ok.. n my eng pun ok... but then tak call blk pun.... tensi ok... mana lagi nak apply for a job kat call center jobs nie eh...i so need a job rite now.. n not promises.. uwaaaaaaaa

Tulip04 · Post time 15-3-2007 11:46 AM

ermm sabo2

kawan tulip baru dpt yg call center astro tu.... dia kata dia apply thru jobstreet... cube tgk kat jobstreet

juwaini · Post time 15-3-2007 06:14 PM

Originally posted by babe at 15-3-2007 11:06 AM
babe tensi la...i went to da agency kat kl sentral for astro tu... n da person in charge said he'll call me on monday..tak call pun..and i went to dis agency kat kl for digi job.. waktu jumpa da ...

sabau je la dik non...