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problem dengan dell studio laptop [Ctrl key stuck]

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Post time 5-3-2009 06:28 PM | Show all posts |Read mode
salam semua

aku baru je beli dell studio 14 laptop (beli online)dan aku baru je start pakai hari rabu 4hb mac 2009. aku happy sgt masa dpt tu sbb agak cepat jugakla delivery dia. dlm 5 working days aje
anyway, aku pun start la guna utk surfing the net. tapi aku mmg guna utk e-mail ngan cari forum ni je
aku pun bukannya IT savvy tapi laptop tu punya sound mmg aku puas hati (in the first place, aku mmg beli laptop ni utk sound dia)

pastu aku mula encounter problem. aku tak tau nape tapi everytime aku tgh compose email (tak kira la, yahoo or gmail), aku tekan I (eg INI), dia mesti jadi italic (walaupun aku tak tekan CTRL)..ni aku list down problem time aku type e-mail or chatting (aku tak tekan CTRL key tau):-

1) aku type P , dia kuar print box
2) aku type H, dia keluar history @ replacement box
3) aku type U, dia start underline
4) aku type S, dia gi search kat google etc
5) aku type T, dia kuar tab baru

yang paling aku fed up ialah bila aku dah start email pjg2, tetiba je dia hilang (mcm aku ada trigger something kat keyboard ni tapi aku confirm aku tak tekan or buat apa2)

aku dah called dell support services dua kali. first time aku call mmg hampas dan dia suruh aku reformat jek laptop aku!! reformat tu!!baru jek aku pakai 2 hari
senang2 jek dia suruh aku reformat. mcm la aku ni IT savvy kan. aku igtkan dell akan hantar service personnel utk rectify problem ni. door to door service katanya (that's why aku beli online)

2nd time called (org lain pulak), baru la aku rasa sejuk sikit hati aku sbb dia cam layan2 gak problem aku dan tak suruh aku reformat terus. after almost 1 hour aku over the phone dgn dia, mcm dah ok. tapi lepas tu jadi balik...back to square 1

so skrg ni aku dah stuck. aku try google or search kat yahoo pun takde jumpa lagi problem mcm aku ni
mintak tolong pada forumner yang pernah encounter problem mcm aku ni.

sekian terima kasih. dari insan sedih sbb ada laptop baru tapi encounter problem dahh

[ Last edited by  bzzts at 7-3-2009 02:14 ]
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Post time 5-3-2009 06:38 PM | Show all posts
itu shortcut keys kau disablekan ler ...
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 Author| Post time 5-3-2009 11:46 PM | Show all posts

Balas #2 joe_sniper\ catat

sorry...like i said aku bukan IT savvy
disablekan? mcm mana tu? dell specialist tu dah try remote dah laptop aku dan dah godek2 dah tapi still dia takleh nak resolve problem aku
dia cakap mcm aku ni terpress CTRL key, tapi mmg takde tekan pun CTRL key

itu yg aku nak share kat sini, hopefully ada sape2 yg pernah encounter problem ngan dell laptop yg leh share experience dan in case tau cara nak resolve problem aku ni

nak disable kan tu kat mana? sbb dah try godek2 kat control panel (together with the dell specialist) tapi still lagi takleh nak resolve
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 Author| Post time 6-3-2009 12:17 AM | Show all posts
ok semua...aku rasa dah dpt resolve dah problem aku
aku searched2 kat internet tadi dah jumpa dah solution dia
aku cuma perlu tekan FN+F11+NUM LK je...alhamdulillah

so far so good

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